Using my voice: insurance.
Posted: February 4th, 2014, 12:27 pm
I am taking steps, however humble, to use my voice.
To advocate for my needs and desires.
To decide the level of respect I desire, as decided by me.
To communicate that treatment below that standard of respect desired will make me end the conversation.
Example:
I desire to have health insurance.
A friend referred me to an insurance agent.
I called said agent. I expressed my interest in purchasing health insurance.
The agent's tone was, in my estimation, angry. Further, the agent wanted to meet at their home office, rather than their regular office, but it was "much more convenient" for the agent to meet at their home, which creeped me out. Why have an office if one can't/won't conduct business there? Sadly, what is convenient for the agent means nothing to me, since I am the ostensible customer.
I had hoped the agent would be:
positive
action focused
moved our conversation toward my stated goal
Unfortunately, none of those things happened.
(At 37 I can recognize a condescending, negative tone of voice.)
I briefly and politely explained that I did not see this transaction as a good fit, and thanked her for her time. Annoyed, she offered to send me a quote, which I accepted. Justifying her demeanor with "explanations" I briefly listened before politely but clearly ending the call.
I Feel Statements
I feel relieved that I took an action in addressing a need that is important to me.
I feel sad that my expectation of customer service was not met by the agent.
I feel tired from the effort.
Next steps
While typing this post, I opened a new Google Chrome window and applied for short term insurance.
This demonstrates that I was willing to pay for health insurance. I just don't want a hassle or condescension.
Also, today I used my voice to invite out a pretty barista, and she politely declined. Sigh.
Sometimes it is painful for me to try to use my voice to advocate for myself.
I feel better, but also emotionally exhausted.
Thanks for listening.
To advocate for my needs and desires.
To decide the level of respect I desire, as decided by me.
To communicate that treatment below that standard of respect desired will make me end the conversation.
Example:
I desire to have health insurance.
A friend referred me to an insurance agent.
I called said agent. I expressed my interest in purchasing health insurance.
The agent's tone was, in my estimation, angry. Further, the agent wanted to meet at their home office, rather than their regular office, but it was "much more convenient" for the agent to meet at their home, which creeped me out. Why have an office if one can't/won't conduct business there? Sadly, what is convenient for the agent means nothing to me, since I am the ostensible customer.
I had hoped the agent would be:
positive
action focused
moved our conversation toward my stated goal
Unfortunately, none of those things happened.
(At 37 I can recognize a condescending, negative tone of voice.)
I briefly and politely explained that I did not see this transaction as a good fit, and thanked her for her time. Annoyed, she offered to send me a quote, which I accepted. Justifying her demeanor with "explanations" I briefly listened before politely but clearly ending the call.
I Feel Statements
I feel relieved that I took an action in addressing a need that is important to me.
I feel sad that my expectation of customer service was not met by the agent.
I feel tired from the effort.
Next steps
While typing this post, I opened a new Google Chrome window and applied for short term insurance.
This demonstrates that I was willing to pay for health insurance. I just don't want a hassle or condescension.
Also, today I used my voice to invite out a pretty barista, and she politely declined. Sigh.
Sometimes it is painful for me to try to use my voice to advocate for myself.
I feel better, but also emotionally exhausted.
Thanks for listening.